Your Cart is empty
Shipping & Returns
Shipping Policy
FREE SHIPPING on any order over $2000.00*
Orders under $2000.00 are charged a flat rate of $200.00 s/h*
Most items will be shipped by Common Carrier (LTL) depending on the weight. We use many different freight companies trying to save you money.
Large shipments may be delivered on pallets. A forklift is generally used to offload large shipments, but the pallets can be broken open to be offloaded by hand. Most residential deliveries can be taken off the truck by hand. The drivers only responsibility is to get the order to the end of the truck. It is the receivers responsibility to remove the product. This only applies to Common Carrier deliveries, not UPS, FedEX, etc.
* applies to the continental U.S.
Return Policy
We will accept most any item we sell as a return for full credit less shipping costs and a 20% restocking fee within 14 days of receiving the product(s), except specially fabricated and special order items. You are responsible for shipping charges back to us. Please read the full explanation below for exceptions and conditions.
How to Return Item(s)
All returned items must have an RMA number. Mark the RMA number clearly on the outside of the package or on the shipping label. Call 866-888-5350 always before returning an item. Ship to:
Fenceplace.com
Att: Return Department
1033 Route 1
Avenel, NJ 07001
You must return the item(s) in its original condition and in its original store presentation box or container. Please place the items original box inside another box to protect the original. The customer is responsible for the safe and undamaged return of all items. Please note that items that have been used or installed are not returnable. Do not reuse packing or shipping boxes that have been damaged. Upon receiving the item(s) back, we will inspect them to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back. All items returned missing instruction manuals, original packaging materials or in an otherwise non sellable condition will not be credited.
Amount of refund
Shipping charges are not refundable. If the original shipping charge is indicated on your invoice, your refund will not include that shipping charge. On items over $100.00, as shown on your invoice, and which included shipping charges, the actual shipping charge will be deducted.
Refused shipments at time of delivery
Orders that are refused at time of delivery where a shipping expense has been incurred by us, will be subject to no refund of the shipping charge to you and an additional charge for the shipping fee back to us. If for any reason you feel that a shipment is not acceptable, call us immediately at 866-888-5350. In cases of damaged merchandise these shipping charges will be waived, if a successful claim can be filed against the shipper with your assistance.
Special orders
Any order that is considered special fabrication is not returnable and therefore not refundable, unless the product is damaged or not built as ordered. This includes gates, ornamental aluminum fence, vinyl fence and customized work of any kind. Only products that are advertised as our standard product line can be accepted for returns.
Non-Returnable Electronics
Due to the inherent nature of electronics, we do not accept electronic devices for return/credit. This includes, but is not limited to card readers, proximity readers, keypads, intercoms, loop detectors, timers, electric locks, solar panels, gate operators, batteries, and transformers.
Pricing Errors and Omissions
As we look to increase the number of items being offered on our site, the chance increases that an item may be shown with an incorrect price. We work hard to avoid these errors, but they can happen. If we have made a mistake on an item you want to purchase, we will attempt to honor that price if at all possible. Unfortunately there may be times when we cannot honor a wrong price and, therefore, we reserve the right to cancel any order.